vendictiverep (August 21, 2008 at 4:01 am)

This is typical of customer service calls, especially from dumb hicks who live in the Midwest. This guy ought to be chained to a barn out in the middle of nowhere and have the hell whipped out of him!

Cujucuyo (August 20, 2008 at 11:46 pm)

That idiot on the phone couldn't figure out how to turn off a laptop, the guy needs to be put down for being so god dammed stupid! What the employees ask is normal procedure, they demand the employees to ask all those questions [for the Record, OBVIOUSLY].

Cujucuyo (August 20, 2008 at 11:31 pm)

TWO Day Shipping, means that after the PC is built the computer will be shipped using the 2-day service... seriously, it's not quantum mechanics!

harpersteven (August 19, 2008 at 8:07 pm)

lol i think the Dell Customer Service Call guy is doing it to piss him off.. and clearly the guy on the phone is too stupid to use a pc but clearly not stupid enough not to be able to use a phone

noscope1 (August 19, 2008 at 4:31 pm)

That guy is a major asshole. If he honestly is so stupid that he could figure out how to cut the laptop off, then it's really no wonder he can't communicate like a normal person.

hotluv (August 19, 2008 at 3:11 pm)

its just protocol. the goddamn customer doesnt have to yell at the agent, how would the agent know what to to with the device if the agent doesnt know what type of device that the cutomer has???? pathetic.

Blind777 (August 19, 2008 at 2:09 pm)

ahahaha sucks to be me tho i work at customer service :X

needawank (August 19, 2008 at 11:11 am)

I agree with the caller - he said he tried to call them for hours and got the automated stuff when if he just got someone to talk to it would've been solved straight away and the guy did not need to know his email address at all - the customer bought something, it wouldn't work, he tried to call for help, and instead had his time wasted and was asked stupid questions (like what is your surname and phone number). This is why people hate big companies and accuse them of not caring.

Nomoreusernames113 (August 18, 2008 at 8:11 pm)

ROFLMAO!!!!! you coulda fuckin told me that! lmao!

lifenavigator (August 18, 2008 at 3:15 pm)

Dell is deviant. I cancelled my order from Dell. They asked me if I want 2-day shipping and then told me that I would receive the computer 3 weeks later (after my order was completed). Why would I pay for 2-day shipping for a computer coming in 3 weeks? I asked and begged that to send it more quickly. The supervisor said I should cancel it, so I called back to cancel it an hour later, and they said I couldn't! Then they split the total billed so that I couldn't block payment at the bank!